Refund & Return Policy

At Aura Piece, each piece is made specifically after your order is placed. Because our products are made-to-order, we do not accept returns or exchanges for reasons such as changing your mind or no longer wanting the product. If you chose a wrong size, we cannot promise anything but email us at aurapiecestore@gmail.com and we will see what we can do.

Please carefully review our size guide before placing your order.

Damaged, Defective, or Incorrect Orders

We want you to receive your order exactly as intended.

If your item arrives:

• Damaged

• Defective

• With a printing error

• The wrong item or size due to our mistake

Any problem that do not comes from us cannot be a claim for a refund/return 

Please contact us within 7 days of receiving your order with:

• Your order number

• Photos showing the issue

• A description of the problem

After reviewing your request, we will provide a replacement or an appropriate solution. 

Lost or Missing Packages

Once an order has been shipped, it is the responsibility of the shipping carrier. If your tracking shows that your package was delivered but you cannot locate it, please first check with your local delivery service and surrounding areas.

If your package is lost during transit, please contact us and we will work with the shipping provider to investigate the situation.

Order Changes & Cancellations

Because orders enter production shortly after being placed, cancellation or modification requests must be submitted as soon as possible.

We cannot guarantee changes after production has started.

Contact Us

If you have any questions about your order or need assistance, please contact us at aurapiecestore@gmai.com

Thank you for supporting Aura Piece.